Last updated: 1 November 2026

All our products are digital and delivered instantly. Because a downloaded product cannot be “returned”, we do not offer refunds for change of mind.

When we refund

We will refund your purchase if the product does not work on a system that meets its listed system requirements, and our support team is unable to fix the problem within a reasonable time.

How to request

1. Email contact@potens.ee within 14 days of purchase with your order number, operating system, DAW and a description of the problem.
2. We will try to solve the issue first. If we can’t, we will approve the refund.
3. Refunds are processed by our reseller Paddle.com (or by us for orders made in our own store) to your original payment method. Your license key is deactivated when the refund is issued.

Your consumer rights

By completing a purchase, you request immediate delivery of the digital content and acknowledge that you lose your statutory right of withdrawal once the download or license key is provided. This policy does not affect any other rights you have under mandatory consumer protection law.